Exceptional customer service??

Donnieclark

Hello,
I want to know about this topic. I read many books,publication. I want to stand in this field. My topic is B2B Online Campaign Examples. E-commerce provides an exceptional opportunity for the B2B organization to improve its customer service initiatives. E-commerce sites can provide access to self-serve portals with account, order, history and tracking information. Through integration with an organization’s enterprise resource planning (ERP) system, a robust e-commerce site can display customer specific products, services and pricing based on customer log in credentials. Is this right information? I didn't get the right solution.
please help.

Any help will be appreciated.
Thank you.

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Exceptional customer service??

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